At Synford LLC, we want our customers to feel confident when shopping with us. If you are not satisfied with your purchase, please review the following return and refund conditions.
Return Period
Customers may request a return within 30 days of receiving their order.
To qualify for a return, products must be unused, in their original condition, and accompanied by their original packaging and any included accessories.
Non-Returnable Items
Products that have been used, damaged due to improper handling, or returned in a condition that significantly affects their resale value may not be eligible for return.
Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.
Please include your order number, a description of the issue, and clear photographs when applicable.
For confirmed quality-related issues or errors caused by us, Synford LLC will cover the applicable return shipping costs.
Non-Quality-Related Returns
For returns due to personal preference, ordering mistakes, or other non-quality-related reasons, customers are responsible for the return shipping costs.
How to Request a Return
To initiate a return, please contact our customer support team at:
Please provide your order number and the reason for your return. Our team will review your request and provide return instructions.
Please do not send products back before receiving return authorization and instructions.
Refund Processing
Once your returned item has been received and inspected, we will notify you of the refund approval or rejection.
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are generally processed within 3–5 business days after the returned product has been received and approved.
Please note that the time required for the refund to appear in your account may depend on your bank or payment provider.
Exchanges
If you receive a defective or incorrect item and require a replacement, please contact us to discuss the available options.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accommodated before the order has been processed for shipment.
Contact Information
Synford LLC
1703 S Mary St, Eustis, FL 32726
Email: wyattReed@synford.com
Phone: +1 (786) 887-9826