1. What products does Synford LLC offer?
We offer a selection of hardware tools, hand tools, power tools, measuring tools, woodworking tools, and tool storage solutions.
2. Where do you ship?
We currently ship orders within the United States.
3. How long does order processing take?
Orders are generally processed within 1–3 business days after payment confirmation.
4. How long does shipping take?
Estimated delivery generally takes 5–10 business days after an order has been processed and shipped.
5. How can I track my order?
When tracking information is available, it will be provided by email after your order has been shipped.
6. What payment methods do you accept?
Available payment methods are displayed at checkout and may include major credit and debit cards and other supported payment options.
7. Can I cancel my order?
You may request cancellation before your order has been processed for shipment. Please contact us as soon as possible.
8. What is your return policy?
Eligible products may be returned within 30 days of receipt, provided they meet our return conditions.
9. Who pays for return shipping?
For confirmed defective, damaged, or incorrect products caused by us, we cover the applicable return shipping costs. For non-quality-related returns, customers are responsible for return shipping.
10. How long do refunds take?
Approved refunds are generally processed within 3–5 business days after the returned product has been received and inspected.
11. How can I contact customer support?
You can reach us through the following contact details:
Email: wyattReed@synford.com
Phone: +1 (786) 887-9826
Address: 1703 S Mary St, Eustis, FL 32726